Where do you ship?
We are happy to ship anywhere in Canada and the USA for orders $20 & up!
Please note - 25% restocking fee will be charged for all returned orders from couriers.
Calgary (within city limits) - All food & retail items can be shipped/delivered.
- FREE shipping/delivery on orders over $50
Canada (outside of Calgary city limits) - Food & retail items can be shipped. No frozen items or cakes.
- $15 shipping fee on all orders
USA - All retail items can be shipped. Food/consumable items cannot be shipped.
- Customer is responsible for all duties and taxes upon arrival into the U.S
- $18 shipping fee on all orders
International - All retail items can be shipped. Food/consumable items cannot be shipped.
- Customer is responsible for all duties and taxes upon arrival
- $25 shipping fee on all orders
Where is my order?
Orders may take up to 48 hours to complete depending on stock and store transfers.
Custom cakes and cupcakes will be ready for pick-up after 12pm on the requested date, unless otherwise specified.
Special order items (cakes/cupcakes not included) or pre-order items may take up to 10 business days.
You will receive a confirmation email (please check spam folder) once your order is ready for pick-up.
Delivery/shipping in Calgary
We want to make things easier, more convenient and safer for you by bringing your pets' needs to you. We offer FREE Delivery/shipping anywhere within Calgary city limits for a minimum purchase of *$50 before tax/discounts. Smaller non-food items will be delivered via courier with tracking (Canada post/Fedex/etc). ETA 1-3 business days. All food/frozen/heavy items will be next day delivery (same day when we can!) if ordered by 5pm. Deliveries/shipping available Monday- Friday. No deliveries on weekends or Stat Holidays. Once the order is processed, you will receive an email confirming your delivery date/tracking information. Orders will be delivered by 10:00 pm on the guaranteed delivery date and a text message notification will be sent indicating order arrival. Sorry we are unable to guarantee delivery times. We strongly recommend someone being at home to receive the order as the order will be left on the doorstep/lobby area (at your own risk). Bon A-Pet-Treat! cannot be held liable for any theft or thawing once the order has been delivered.
*Online sale events will have different minimum order criteria for delivery*
- Please note we do not deliver to addresses that have restrictions on hours as we cannot guarantee a delivery time.
- Apartments - Orders will be dropped off in the lobby/buzzer area.
By selecting the delivery option, you understand and agree to these terms and policy.
Do custom orders qualify for Delivery?
They qualify for delivery, but not for same/next day. A minimum of 48 hours notice for custom orders still applies. Special item orders will typically require 7-10 business days and delivery can be set for when the item arrives.
What if my order is less than $50? Can you still deliver?
Absolutely! You just pay a flat fee of $13 within Calgary city limits. (No delivery on weekends/stat holidays)
How do I place an order for delivery?
Orders can be placed online or over the phone. All pick-ups and deliveries must be prepaid. Once payment is received and the order is processed, you will receive an email confirming your order with the delivery date. A text message notification will be sent to the phone number provided once the order has been dropped off. We highly recommend that someone be home to receive the order as the order will be left on the doorstep (at your own risk). By selecting the delivery option, you understand and agree to these terms and policy.
Can I request that my order be delivered at a certain time?
Unfortunately we cannot guarantee delivery times due to order volumes. We can only guarantee that the order will arrive by 10pm of the confirmed delivery date. A request can be placed to our driver to text you when your order is on the way. A text message notification will also be sent once the order has been dropped off.
How far in advance do I need to order prior to the holidays within Calgary?
If you need your order there by a certain day (ie before Dec 25th), please include it in your notes at checkout and we will try our best to accommodate. Third party couriers are used so depending on weather/demand it is best to order early. Deliveries are done up until Dec 24th and orders must be received by Dec 23 at 5pm. Essential items (food/frozen) have priority, however we will try to our best!
There is also an option of paid delivery ($13 flat fee) for guaranteed next day delivery during the holiday season.
Yes, we do! Curbside pick-up is FREE at all our store locations and available 7 days a week! Orders must be prepaid.
Bowness and Britannia
Monday to Friday 9am - 8pm
Saturday 9am - 7pm
Sunday & Stat holidays 10am - 6pm
Orders can be placed online or over the phone. All curbside pick-ups must be prepaid. When you arrive, please give us a call with your order #/name and we will place your order outside on the table.Do I still get my Pet Perks when I order for pick-up, delivery or shipping?
Absolutely! Any purchase in-store, online or over the phone count towards your Pet Perks Loyalty Points & Frequent Buyer Bags. However, Pet Perks Loyalty Points & Frequent Buyer Bags MUST be redeemed in person or over the phone.